Refund Policy

We stand behind our work. For the services covered below, if your application is refused, we refund the fees you paid to Vira Visa — apart from a small number of clearly listed exclusions. This is a refund of our service fees if you are refused; it is not a guarantee that any authority will approve your application, which is always their decision alone.

What's covered, by service

Spain — Non-Lucrative & Digital Nomad

All fees paid to us are refunded

The initial registration (registry) fee

UK — Tourist, Student & Language College

You pay nothing further; fees paid to us are refunded

The UK embassy biometric (fingerprinting) fee

Canada — 5-Year Tourist Visa

You pay nothing — we even cover the embassy biometric (fingerprinting) fee on your behalf

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Schengen / EU Visas

All fees paid to us are refunded

The embassy biometric (fingerprinting) fee

Dominica & São Tomé (Citizenship)

Governed by your individual service agreement

Government due-diligence and processing fees are typically non-refundable

How the refund works

1. 1Your application receives an official refusal from the relevant authority.
2. 2You send us the official refusal notice.
3. 3We verify it and process your refund of the covered fees, minus any listed exclusion.
4. 4The refund is issued to your original payment method within the timeframe stated in your service agreement.